Clinical-grade care, in the comfort of home.
When a loved one needs more than companionship — tube feeds, tracheostomy management, ventilator support, seizure protocols, or palliative care — you need caregivers with the clinical training and steady hands to match. SpecialCarer connects you with vetted nurses, healthcare assistants, and complex-care specialists who can step in for a shift, a respite week, or an ongoing care plan.
What’s included
- PEG, NG, and JEJ tube-feed competence
- Tracheostomy suctioning and care
- Ventilator and CPAP/BiPAP support
- Seizure recognition and rescue medication (buccal midazolam) — where prescribed
- Stoma and catheter care
- Pressure-area management and complex moving & handling
- Diabetes management, including insulin administration (clinical grade only)
- Spinal cord injury and acquired brain injury support
- End-of-life and palliative care, in partnership with hospice teams
- Continuing Healthcare (CHC) package support — UK
Caregiver credentials we look for
Caregiver credentials are self-declared at sign-up and verified against background-check vendor data. Specific verification varies by jurisdiction.
Frequently asked
How is complex care different from elderly or special-needs support?+
Complex care involves clinical tasks delegated by a registered professional — administering medication, managing a tracheostomy, operating a ventilator, or following seizure protocols. Caregivers in this category must hold the relevant clinical registration or certified competencies, not just general care experience. We verify those credentials at sign-up and re-verify annually.
Can a caregiver follow my loved one's existing care plan?+
Yes — that's the expectation. Before a complex-care booking starts, share the written care plan (PEG-feed schedule, ventilator settings, seizure rescue protocol, etc.) with the caregiver via the in-app document upload. The caregiver reviews and confirms competency before accepting. Tasks not covered by their training will be declined and clearly flagged.
Do you support end-of-life and palliative care at home?+
Yes. Many families want a familiar, calm presence at home in the final weeks. Our palliative-trained caregivers work alongside the hospice or community palliative team — they don't replace clinical care, but they provide the round-the-clock continuity that lets families rest and be present. Tell us at booking that the support is palliative so we can match accordingly.
Is complex care priced the same as standard care?+
Caregivers set their own rate. Most clinical-grade caregivers charge above the standard hourly rate to reflect their training and the responsibility involved. Rates are shown on each profile before you book — no surprises.
What about Continuing Healthcare (UK) or long-term care insurance (US)?+
We can't yet bill NHS Continuing Healthcare directly, and US long-term care insurance reimbursement varies by carrier. Many families pay privately and submit receipts to their insurer or CHC personal-budget administrator — every booking generates a clean receipt. We're working on direct funder integration; get in touch if you'd like updates.
What if a clinical incident happens during a shift?+
Caregivers log incidents in real time through the app's care journal. Serious clinical incidents trigger an immediate alert to our trust-and-safety team, and the in-app SOS button gives the caregiver one-tap access to emergency support. We also encourage families to keep their primary clinical contact (community nurse, hospice line, or GP) reachable during shifts.