Compassionate elderly care, at home.
Whether your loved one needs a few hours of companionship, help with daily routines, or overnight respite for family carers, our background-checked caregivers can be there — often within the same day.
What’s included
- Companionship and conversation
- Light personal care (washing, dressing, toileting)
- Mobility support and fall-risk awareness
- Medication reminders (non-clinical)
- Meal preparation and feeding assistance
- Light housekeeping and laundry
- Doctor appointment escort
- Dementia and Alzheimer's-aware support
- Overnight sit-in and respite for family carers
- Hospital discharge and post-surgery recovery
Caregiver credentials we look for
Caregiver credentials are self-declared at sign-up and verified against background-check vendor data. Specific verification varies by jurisdiction.
Frequently asked
Can your caregivers administer medication?+
Caregivers can offer medication reminders and help with self-administration. Administration of prescription medication (including injections, controlled drugs, and PEG feeds) is only performed by carers and nurses on our platform with the relevant clinical credentials — typically RNs or HCAs whose qualifications we have verified. Tell us about specific medication needs at booking and we'll only match you with appropriately credentialed caregivers.
Do you offer live-in care?+
Yes. When booking a carer you can choose between visiting care (hourly visits, billed by the hour) and live-in care (the carer moves into your home for the placement, billed as a weekly rate). Not every carer offers live-in — the booking screen will show you which formats each carer accepts. For complex clinical needs (PEG feeds, injections, controlled drugs, post-operative care) bookings are routed only to carers and nurses on our platform with the relevant clinical credentials — e.g. RNs, HCAs, and care-certified specialists.
Are caregivers insured?+
Caregivers operate as independent contractors and are responsible for their own public liability cover. SpecialCarer maintains marketplace-level insurance to cover gaps. See our Trust & Safety page for the full breakdown.
What if a caregiver doesn't show up?+
If a caregiver hasn't checked in within 15 minutes of the shift start, our support team is automatically notified. We'll work to find a replacement caregiver and you won't be charged for the missed shift.
How does shift tracking work?+
Once a shift starts, both you and the caregiver can see live location through the app for the duration of the booking — and 15 minutes either side. Location data is automatically deleted 30 days after the shift ends.